Arla Cravendale Come Home to a Cuppa Promotion Terms & Conditions

Terms and Conditions:

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the Terms and Conditions and by participating, all entrants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information.



Arla Foods Limited, 4 Savannah Way, Leeds Valley Park, Leeds, LS10 1AB registered in England with company number 02143253. 



The Arla Cravendale Come Home to a Cuppa Promotion (the “Promotion”) is open to UK residents aged 18 and over only, excluding employees of the Promoter and their families, agents, or anyone else professionally connected with the Promotion.

Promotion open 13.08.2021 09:00 – 10.09.2021 17:00 (the “Promotional Period”) or when 12,500 coupons are claimed, whichever comes first. Entries outside this period will not be accepted. Only one entry per person per day. Internet access required. No purchase necessary. 


How to Claim:

  1. Visit (the "Website").


  1. Visitors will immediately receive the option to claim £1 off your next purchase of Arla Cravendale 2L. Enter full name, mobile telephone number in order to claim your coupon. Entries not received, incomplete, Illegible or delayed will not be accepted by the Promoter. Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise. For full details please refer to ‘claiming your coupon’ section below.


  1. Entries (bulk or otherwise) made from trade, syndicates, consumer groups or third parties will not be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this or any other condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified, and any coupon award will be void. 


Coupon details

There will be a maximum number of 12,500 ‘£1 off’ Arla Cravendale 2L Skimmed, Semi-skimmed or Whole digital coupons to be claimed during the Promotional Period that can be redeemed in any Morrisons or Co-Op store, subject to availability.


All coupons are non-transferable and non-exchangeable. No cash will be awarded in lieu of a coupon or part of it. In the event of unforeseen circumstances, the Promoter reserves the right to substitute the coupon with a prize of equal or greater value. The decisions of the Promoter are final in relation to any aspect of the Promotion, and no correspondence will be entered into.


Claiming your Coupon

  1. To claim your digital coupon you will need to input your full name,   mobile telephone number, in the electronic form after you have filled in the entry instructions for the promotion  You will then receive an SMS/text message within 1 hour of entry with a link to a digital coupon. 
  2. Once a digital coupon link is received via text you will have exactly 7 days from the date and time of receipt in which to use your coupon before it expires. Please do not attempt to use this digital coupon once expired as refusal to accept may cause embarrassment and delay at the checkout 
  3. To use the coupon in store you will need to click the link in the text message and select to “unlock” your coupon. Once the coupon is unlocked you will have 20 minutes in which to use it – please only unlock the coupon once you are at the tills and ready to pay to avoid coupon expiry and disappointment. 
  4. This original digital coupon (not a copy) can be used to redeem £1 off Cravendale 2 litre Skimmed, Semi-skimmed or Whole at participating UK Morrisons and Co-Op stores only (excluding online). The remaining balance must be paid by you. 
  5. All 2l bottles of Cravendale included in the promotion are subject to availability at participating UK Morrisons and Co-Op stores. If none of the selected products are available, this coupon cannot be used against any other product as an alternative. Please do not attempt to redeem the digital coupon against any other product, as refusal to accept may cause embarrassment and delay at the checkout. 
  6. Only one original digital coupon (not a copy) can be used per person and per transaction. 
  7. Morrisons and Co-Op remain free at all times to set their own prices. 
  8. This digital coupon cannot be used in conjunction with any other coupon offer, but it can be used alongside in store promotions. It cannot be exchanged for cash. 
  9. This digital coupon may not be auctioned, sold, traded, transferred, or assigned. 
  10. Coupon void if altered, photocopied or reproduced (whole or part). Any such misuse may constitute a prosecutable offence. 
  11. Distribution channel is via
  12. By signing up for a coupon you are accepting to receive an SMS/text message containing the digital coupon link and reminder text to remind you to redeem your coupon. 


Data Protection:

The Promoter respects your data privacy and, as the Data Controller, will collect and process personal data about you in connection with the Promotion to contact winners, and for no other purpose. The Promoter will also share this personal data with its marketing agency who will be supporting the Promotion. If required under applicable legislation, we will share the winners’ names and prize details with the tax authorities, and we may also provide such details upon request to ASA/CAP. If you contact us, we will register the personal data that you provide to us (e.g. name, email address, request details, etc.). Visit on Arla’s privacy policy.



If fulfilment or any element of this promotion is delayed or affected due to the continuing Covid-19 pandemic and resulting Government restrictions, the Promoter will provide updates of any unavoidable changes to the promotion or prize.

The Promoter will make available a list of winners’ surnames and counties to members of the public or regulators who request such details within 3 months of the closing date of this promotion. Entrants can object to disclosure, or request that disclosure be limited in scope by contacting [email protected] We may nevertheless disclose the information to the Advertising Standards Authority if required to do so. You may request a copy of the winner’s list by emailing [email protected] 

It is the responsibility of the claimant to provide correct, up-to-date details when accepting their coupon.  The Promoter cannot be held responsible for claimants failing to supply accurate information which affects acceptance or fulfilment of their coupon. 

 In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error affects or could affect the proper operation of this promotion or the awarding of coupons, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment. 

The Promoter has the right to disqualify a participant if they tamper or abuse the entry process and they will not be entitled to the coupon if they have acted fraudulently or dishonestly. The Promoter may refuse to award a coupon, or seek its recovery, in the event of an entrant's fraud, dishonesty or non-entitlement under these Terms and Conditions. 

The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s entry to the promotion.

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect. 

Insofar as is permitted by law, the Promoter shall not in any circumstances be liable to compensate any participant or accept any liability for any loss, damage or personal injury or death occurring as a result of participating in the Promotion, or taking up any prize, except where it is caused by the negligence of the Promoter. Your statutory rights are not affected. 

These terms and conditions and any related disputes are subject to interpretation under the laws of England, and to the jurisdiction of the courts of England and Wales, unless your residential address is in Scotland or Northern Ireland, in which case local law and jurisdiction may be applied.



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